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Find out what's possible

CMS offers training programs that provide workforce development, skills development and support at every step of your career opportunities.


Come explore our vibrant learning community and skills training.

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Gain the skills development necessary to excel as a progressively high-achieving employee, team member, team leader, aspiring leader, middle manager, senior leader, or executive, while exploring various career opportunities through specialized training programs.

CMS Trainings Institute and Workforce Development

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09:00 am – 05:00 pm

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Work & Jobs Training for Immediate Hire

Work as a Customer Support Rep

Get Ready! Be on front line of the organization to support the needs of customers. Train for an entry level career as a Customer Service Representative.     

Customer service representative median wage: $42,830 annually


If you’ve ever dialed a customer service line and asked for a “representative,” you understand how helpful these workers can be.


The long-term outlook for customer service agents isn’t promising, as AI continues to improve at understanding callers’ needs. But in the short term, job opportunities are plentiful. The BLS says there are more than 380,000 vacancies in this field each year because of a constant churn of workers — and they often come with flexible or part-time hours and the potential to work from home.  

Work as a Caregiver

Get Ready! Be a caring support for seniors who need care within their home and community.  Train for an entry level career as a Care Support Professional.    


Personal care aide median wage: $34,900 annually


If the occasional physical demands and light medical duties of a home health aide role are uncomfortable for you, serving as a personal care aide might be more suitable. Personal care focuses more on clients' nonmedical needs. For example, personal care aides often help with preparing meals, running errands and light housecleaning.

Frequently Asked Questions

Contact us if you cannot find an answer to your question.

The duration of our programs varies depending on the program you choose. Please visit our Programs page for more information.


Completion of our personal and professional programs strengthen your core capabilities elevate your individual brand of excellence. 

Workforce development programs help with eligibility for promotions.
Graduates of our certification programs have gone on to work in their career fields such as cybersecurity, human services, administration, information technology, and others. 


Both online live instructor-led and online self-paced sessions are available depending on the program specifics. Most programs are held with a live instructor for effective instructor and student interaction.  Live instructor-led programs help students to collaborate with peers within their chosen career industry.


Professional Training Solutions for EMPLOYERS

Training Solutions Guide

Training Solutions Guide

Training Solutions Guide

 Effective staff training is essential for business, healthcare and care provider organizations. Well-trained staff deliver better care, maintain compliance with regulations, and contribute to higher client satisfaction. This guide explores modern training approaches that are transforming business industries. 


 Training methodologies have evolved significantly over the past decade. Traditional classroom-based instruction, while still valuable in certain contexts, has increasingly been supplemented or replaced by more flexible, accessible approaches: 

Training Evolution

Training Solutions Guide

Training Solutions Guide

These modern approaches address many of organization training challenges, including scheduling constraints, geographic dispersion of staff, and the need for consistent training delivery. 

  • eLearning platforms: Digital courses accessible anytime, anywhere
  • Blended learning: Combination of online instruction and hands-on practice
  • Microlearning: Brief, focused modules that address specific skills
  • Simulation-based training: Virtual scenarios that mimic real-world situations
  • Mobile learning: Training delivered via smartphones and tablets, enabling on-the-job reference

Online Trainings

Training Solutions Guide

Training Challenges

Our online live instructor-led trainings and online self-paced help organizations to implement comprehensive online training solutions. Numerous advantages are:

  • Cost reduction: Eliminating travel, venue, and printed material expenses
  • Time efficiency: Allowing staff to learn at convenient times without disrupting care
  • Standardized delivery: Ensuring all staff receive the same high-quality instruction
  • Progress tracking: Monitoring completion and performance through automated reporting
  • Compliance management: Maintaining required certifications with automatic reminders
  • Adaptive learning: Personalizing content based on role, experience, and performance
  • Improved retention: Engaging multimedia content that enhances knowledge retention

Training Challenges

Choose Us to Transform Your Staff

Training Challenges

Despite the clear benefits, implementing effective training programs presents several challenges:

  • Staff turnover: High attrition rates in some organizations result in frequent onboarding
  • Time constraints: Staff often struggle to find time for training while maintaining the standards of their current work commitments
  • Diverse learning needs: Staff vary in educational background, technology comfort, and learning preferences
  • Regulatory changes: Keeping training content updated with evolving requirements
  • Measuring effectiveness: Demonstrating the impact of training on quality


A well-designed learning management system (LMS) with custom content development capabilities can address these challenges by providing flexible, accessible, and targeted training solutions.

Selecting Training Partners

Choose Us to Transform Your Staff

Choose Us to Transform Your Staff

When evaluating training providers, organizations should consider several factors:

  • Industry expertise: Experience working with sector-specific requirements
  • Content quality: Training materials that reflect current best practices
  • Customization options: Ability to tailor content to your organization's policies and procedures
  • Technology platform: User-friendly learning management system with robust reporting capabilities
  • Support services: Available assistance for implementation, troubleshooting, and ongoing optimization
  • Scalability: Capacity to grow with your organization and adapt to changing needs


By selecting an experienced training partner, organizations can leverage modern learning technologies to improve staff competence, ensure compliance, and ultimately achieve organization success.

Choose Us to Transform Your Staff

Choose Us to Transform Your Staff

Choose Us to Transform Your Staff

We understand that education is the key to running a successful operation, which is why we strive to make it accessible and affordable. Our comprehensive training services help organizations:

  • Improve staff performance, maintain compliance, and deliver better outcomes.
  • Reduce training costs by an average of 40%
  • Improve staff retention and reduce turnover
  • Ensure compliance with changing regulations
  • Track completion and performance with detailed reports
  • Access training anywhere, anytime on any device


Whether you need custom course development, content conversion, or ongoing training subscriptions, our team of experts will work with you to create solutions that meet your specific needs.

Why Choose CMS Trainings and Workforce Development Academy

Young professionals collaborate in a modern office meeting.

Hands-On Learning

We believe in learning by doing through hands-on education. Our training programs provide ample opportunities for hands-on experience, ensuring you graduate with the skills and confidence necessary for successful workforce development.

Industry-Relevant Curriculum

Our training programs are designed to provide you with hands-on education that prepares you for the real world. We collaborate closely with industry partners to ensure our curriculum is current and relevant to the needs of today's job market, contributing to effective workforce development.

Flexible Scheduling

We understand that our students have busy lives, which is why we offer flexible scheduling options, including evening and weekend classes. Our hands-on education approach also includes online courses for added convenience, making it easier for participants to engage in our training programs and enhance their skills for workforce development.

Dedicated Faculty and Staff

Our instructors and staff are dedicated to providing hands-on education that helps you succeed. From personalized academic support to training programs and career services, we're here for you every step of the way in your workforce development journey.

Affordable Tuition

We believe that education should be accessible to everyone, which is why we provide hands-on education through our competitive training programs. Additionally, we offer various financial aid options to support workforce development and make your education more affordable.

Community Connections

You'll be part of a vibrant and supportive community of students, faculty, and staff, all engaged in hands-on education. Additionally, you'll have opportunities to connect with local employers and industry professionals through training programs, internships, networking events, and more, all aimed at enhancing workforce development.

Comprehensive and Accessible Solutions!

Flexible & Efficient Learning Solutions

Flexible & Efficient Learning Solutions

At CMS Training & Workforce Development Academy, we are dedicated to providing comprehensive and accessible live instructor-led and online self-paced learning experiences. Join us in our mission to make learning flexible and efficient, anytime and anywhere. 


Since 2003, we've been transforming the learning experience in various industry sectors, combining expert knowledge with real-world applications. Our interactive, content-rich programs are designed to maximize knowledge retention, making professional development accessible and effective.  Employers can empower their team with Training & Workforce Development solutions customized for trainers or employ. 

We are a premier provider of learning solutions since 2003!

Group of people for training

Our Mission

CMS Trainings Institute and Workforce Development Academy is a service of Cypress Management Solutions. CMS offers a curated list of training programs designed to provide hands-on education that prepares students for successful careers in high-demand industries, ultimately strengthening the workforce of non-profit organizations.

Smiling man in business casual holding a laptop outside a modern office building.

Experienced Faculty

Our faculty consists of industry professionals who are experts in their respective fields. They bring real-world knowledge and expertise into the classroom, providing hands-on education that ensures our students are fully prepared for the workforce. Through our comprehensive training programs, we focus on effective workforce development to equip our graduates for success.

About Us

Training and Certification Programs FOR INDIVIDUALS

Industry Certifications Preparation

CMS offers job training and industry-level certification preparation to help you excel in your current role, explore new career opportunities, or enhance your skills. Earn proof of professional achievement, increase your marketability, fulfill training requirements, gain advancements, and boost customer confidence. Our flexible class schedules are designed to accommodate your current work commitments.

Advanced Technical Competency

Gain the skills development necessary to excel as a progressively high-achieving employee, team member, team leader, aspiring leader, middle manager, senior leader, or executive, while exploring various career opportunities through specialized training programs.

Programs and Services FOR EMPLOYERS

Workforce Development

Workforce Development

Workforce Development

CMS offers opportunities for organization to reach their workforce development and training goals through relevant training programs and industry-level certification preparation. 

Team Development

Workforce Development

Workforce Development

Ensure individual team members are prepared to meet the technical needs of the team. Employees can obtain skills development  through specialized training programs.

Business Development

Workforce Development

Business Development

Develop the essential skills you need to confidently excel as a team member, manager, or leader. Our training programs focus on skills development, including active listening and communication, equipping you for various career opportunities.

Content Conversion

Workforce Development

Business Development

Transform your existing materials into engaging digital learning experiences for employees and managers.

Professional Course Creation

Professional Course Creation

Professional Course Creation

Contact us for professional course creation services for effective corporate learning.

Custom Trainings

Professional Course Creation

Professional Course Creation

Your Training. Your Way. Tailored learning solutions that deliver measurable results.

Gain Critical Industry Skills in Management Support

We are dedicated to providing high-quality education and training in a variety of vocational and technical fields. Our experienced instructors ensure that our graduates are well-prepared for the workforce and equipped with the skills they need to succeed. Whether you're just starting out or looking to advance your career, CMS Trainings has the programs and resources to help you achieve your goals.

Learn More

Training Programs and Course List

Workforce Development

CMS Trainings offer a variety of workforce development programs to meet the needs of employers and employees alike. Trainings are offered in-person or live online as specified for each course


Business, Management, and Professional Services

Gain the competencies you need to succeed on the job now.

Administrative Support Services

$899 USD

This live course prepares students for Administrative Assistant and/or Office Support Staff.  Students will gain understanding of computer terminology, applications and programs used in business, and typical office support functions. Students will perform hands-on practice of business communication skills and Microsoft tools.


Pre-Requisite: Age 18 and older.  Math & Reading proficiency.

Course Requirements: Upon completion (within 2 weeks), take the IC3 Certification Exam.

Industry Certification: I

Administrative Support Lead

$399 USD

This live 16-hour is an add-on to the Administrative Support Services course.  This class is offered in two 8-hour sessions or four 4-hour sessions.

Introduction to Microsoft Office Suite

$599 USD

This live 24-hour crash course prepares students for Office Support roles by mastering on-the-job expectations in using Microsoft products -- Word, Excel, PowerPoint, OneNote, Access, and Project. Students will learn how to create professional documents and reports, setup a simple database, analyze data in a spreadsheet, create a presentation, create a small project, and other daily business functions. This class is offered in  8-hour or 4-hour sessions.



Delivering Exceptional Customer Service to Elevate Client Experience

$699 USD

This live 7-hour course teaches essential skills, knowledge, and attitude to consistently deliver  exceptional service for customers to see you as their trusted advisor.  Master emotional intelligence to address situational conflicts and to work collaboratively with colleagues and teams. Learn to apply 7 key elements of effective customer service, 12 essential customer service skills, and to develop the right mindset for success.   

Audience: Frontline Staff & Managers

Deliver Method: On Demand

Please contact us for upcoming training dates, if not listed.

Online Payments

Online Self-Paced Course

Online Instructor-Led Course

Online Instructor-Led Course

Pay for an online self-paced course. Cost of course varies.

Pay Now

Online Instructor-Led Course

Online Instructor-Led Course

Online Instructor-Led Course

Pay for an online instructor-led course. Cost of course varies.

Pay Now

1-Year Training Subscription

Online Instructor-Led Course

1-Year Training Subscription

Pay $1999 for 1-year subscription access to online self-paced courses

Pay Now

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Cypress Management Solutions

Baltimore, Maryland USA

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